Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly and safely.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery: 3– 10 business days within South Africa.

• Delivery times may vary depending on your location and courier availability.

Shipping Fees

• Shipping costs are calculated at checkout based on your delivery address.

• Free shipping may be offered on selected products or promotional orders.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via SMS, email, or WhatsApp (where applicable).

Delivery Delays

• While we strive to meet estimated delivery times, delays may occur due to weather conditions, courier issues, or high order volumes.

Incorrect Address

• Please ensure your shipping address is correct before completing your order.

• We are not responsible for delays or additional costs caused by incorrect delivery information.

Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your package.

• Include your order number and photos of the damaged items.

Contact Us

For shipping inquiries, please contact:

Lonah
Phone/WhatsApp: 067 340 8543

Thank you for choosing our store. We appreciate your support! 😊